Continuous availability solutions
For guests, internet and TV services have become essential needs and therefore must be available at all times. To meet this requirement, we have set up a unique system that allows the technical service to report any emergencies or malfunctions – seven days a week – via WhatsApp, email, or our portal.
Quick response with SLA
Within this system, we have established a Service Level Agreement (SLA). This means that an on-duty specialist will handle and resolve the emergency within the agreed timeframe. This enables us not only to respond quickly to issues but also to provide effective solutions, minimizing inconvenience for guests.
Proactive support
Our aim is to improve the guest experience and ensure maximum satisfaction. Whether it’s technical malfunctions, network interruptions, or other inconveniences. Our dedicated team is always ready to provide the necessary support, so that guests can enjoy their stay without worries. With this proactive approach, we strive to achieve a high level of service and leave a positive impression on your guests.
